You can book easily and safely ONLINE, by email through firstname.lastname@example.org or by phone 974 55 33 78 or 636 951 168. When booking ONLINE and doing the payment of the booking´s deposit, a voucher of the booking is automatically created, which will be sent to your email as a confirmation of the booking. This voucher must be provide at the reception desk of the Casa Arcas Hotel at the moment of checking in.
At the moment of booking by email or by phone, once Casa Arcas Hotel has confirmed the availability requested by the customer, it will be requested a transfer for the 40% of the global room booking, as deposit, during the following 48 hours after the request, by bank transfer, money order or credit card. In the cases in which the booking is made with less than 5 days before book stay, Casa Arcas Hotel may ask for the complete payment of the stay.
Casa Arcas Hotel reserves the right of cancelling the booking without prior notice if the amount of the deposit has not been received in the stipulated date. In this case the customer will not be able to complain or demand the compliance of the booking. The booking will not be confirmed until Casa Arcas Hotel receives that amount.
ACCEPTANCE OF THE BOOKING CONDITIONS
The request made through Internet by the user and that has been confirmed by Casa Arcas Hotel has a contractual binding character. Since that moment the contract will be concluded and subject to these General Conditions that must be accepted by the customer to complete the contracting process. The published prices of the accommodations will always be the final prices. Casa Arcas Hotel reserves the right of correcting calculation or spelling mistakes.
The customer responds for all the derivative obligations from the contract and will be responsible for the damages and detriments that may cause the people that accompany him and that are also guest. Casa Arcas Hotel reserves the right to modify the announced prices in the website at any moment. These modifications will not affect in any case to the bookings already made. However, they will be applicable in the case of modifications of the booking requested by the customer.
PAYMENTS OF YOUR BOOKING
The deposit of the booking will be paid at Casa Arcas Hotel at the moment of the booking. The complete payment of the booking will be made at the moment of the check in, and the rest of the payment will be pay by the customer in cash.
CHECKIN AND CHECKOUT
The customer will have available the room book previously from 5 p.m. of the arrival day. The checkin
will be done at the reception desk of the Casa Arcas Hotel, located in the A139 Road, km. 51. 22467 Villanova – Huesca.
The customer must present the ID card in the checkin at Casa Arcas Hotel to formalize the arrival.
The checkin timetable is from 2 p.m. to 8 p.m. Other times, please,inform us at 974 55 33 78 or 636 951 168.
The expected timetable for the checkout will be 12 a.m. the last day of the stay. If you cannot occupy the accommodation during the arrival day, as well as if you shorten your stay, Casa Arcas Hotel will not make any refund. If you want to extend your stay you must request it as soon as possible.
CONDITIONS AND CANCELLATION COSTS
- 5% if the cancellation is made with more than 30 days in advance.
- 40% if the cancellation is made between 30 and 15 days in advance.
- 60% if the cancellation is made between 15 and 7 days in advance.
- 100% when is made with less than 7 days in advance, noshow
or early checkout.
The customer declares that he is of legal age (over 18) and has the legal capacity needed to contract the services offer by Casa Arcas Hotel. The customer commits that all the data given to Casa Arcas Hotel, directly or through the website, is real, accurate and complete. Casa Arcas Hotel reserves the right for cancelling the booking in case of returning the payment, the use of stolen credit cards, false and/ or incomplete data or in the case that the data given by the customer cannot verified. The customer can only use credit or debit cards of its own property and never of others. Casa Arcas Hotel will have in any case the right of verifying the data if it is belive to be convenient and necessary with the aim of avoiding fraudulent acts.
REFUND AND DEVOLUTIONS
In case that the customer has the right of a complete or partial refund this will be done as fast as possible and without unjustifiable delays. Nevertheless, there can be delays in the payment that do not depend on Casa Arcas Hotel, but on the Visa/ MasterCard or bank entity. Due to this we ask you that once the refund is confirmed you check with your bank entity in case of possible delays.
The customer must communicate the total number of people that will occupy the room and only those people will be able to use it according to the maximum capacity of each room. The occupancy with a higher number of people that the indicate once may cause the rescission of the renting contract. If the customer has the intention of accommodating in the room more people than the contracted once must request it to Casa Arcas Hotel. The customer commits to occupy the accommodation according to the current general rules.
CONDITIONS OF USE OF THE HOTEL AND ITS FACILITIES
The accommodation of the rooms will be limited to the number of people that is indicated in the contract, counting children as people according to accommodation. The principal person who makes the booking will be responsible for the behaviour of all the people that will be accommodated in the room. Any anomaly and/or flaw must be notified immediately in the reception desk. Otherwise, once the stay is finished, any kind of complaint will not be accepted. Casa Arcas Hotel will not be responsible for any direct or indirect damage that could be caused as consequence of the bad use of the room by the customer, as well as for burglary, losses after a fire, heavy damage, delinquency or other kind of damage. The damage will be paid by the principal person of the booking and in case of disagreement between this and the owner, a notice report will be opened by the insurance company of the owner for a later complaint. It is forbidden to smoke in the rooms or in common spaces of the hotel. The customer will respect the other guests. In case of negligence or inadequate behaviour Casa Arcas Hotel reserves the right of rescinding the contract with immediate effect and without previous advice. In this case Casa Arcas Hotel will not have the obligation to return the amount paid by the customer. The animals are not allowed.
Any unfulfilment of the conditions exposed will give Casa Arcas Hotel the faculty for demanding the immediate abandonment of the hotel and will decide the rescission of the contract, without having the customer the right for asking for compensation of any kind for the execution of this measure.
CHANGES OF ROOMS
Changes on the data may be made IN ONE OCCASION without penalization if the availability of the accommodation permits it and if it is made with more than 20 days in advance. If you want to INCREASE the days of your booking, you may be able to do it as long as the availability permits it, you will have to pay a percentage of the price of the additional days to confirm the change. If you want to DECREASE days of your booking you will have to do it with at least 20 days in advance of your check in day, with a penalization of the 25% of the price of the reduced days. Changes with less than 20 days
in advance will not be accepted, so when enter in Casa Arcas Hotel you will have to pay the total amount of the booking.
CHANGES ON THE NUMBER OF PEOPLE IN THE BOOKING
If after making a booking the customer wants to INCREASE the number of people to accommodate, this will be possible as long as the number doesn´t exceed the maximum number of people allowed in the room. The total price of the booking will be calculated again and the customer will have to pay a percentage of the price of the additional person to confirm the change. If, on the contrary, the customer wants to DECREASE the number of people, the total price will not be changed.
CANCELLATIONS IN CASE OF FORCE MAJEURE
In case of force majeure or under unexpected circumstances which make impossible the use by the user of the room booked, Casa Arcas Hotel will offer the user another room with similar characteristics as the booked. In the case that the user wouldn´t agree with the alternative proposal, the booking can be cancelled and the amount payed will be refunded.In this case, Casa Arcas Hotel will not assume any other responsibility for the total or partial cancellation of the booking.
They are the Claims Forms at customers´ disposal. If the room booked shows serious deficiencies which impede its normal use, Casa Arcas Hotel compromises in searching an alternative solution with similar characteristics and price. If this wouldn´t be possible due to the lack of accommodations available or because you deny all the proposals offered, the totality or part of the amount of the booking will be refundeddepending on the time that the accommodation has been enjoyedwithout attributing to Casa Arcas Hotel any additional responsibility. Casa Arcas Hotel will not assume any responsibility in the following cases:
∙Negligence or omission of services imputable to third people (water, electricity, etc, supplies).
∙Burglaries in the accommodations.
∙Mistakes or incorrect functioning of machinery of common services, like lifts, heating and central hot water, of the common areas.
∙Damages to people or things caused by causes of force majeure or other unexpected problems for which Casa Arcas Hotel cannot answer.
COMMERCIAL BRANDS, COPYRIGHTS, APPLICABLE LAW
The complete content of this website belongs to: Casa Arcas Hotel, with address in the
km 51, 22467 Villanova, Huesca, España.
All the rights are reserved. www.hotelcasaarcas.com and its logos are registrated commercial brands or Casa Arcas Hotel´s commercial brands. The other products and names of the enterprises here mentioned can be registered commercial brands. The copyright of the content material in this website belongs either to our licensees or to ourselves except the case where the opposite is specified. It is allowed to download information from our website only for personal use. This website may contain links to other
websites or information from thirds which depend on different entities from ours and they are facilitated only as a reference and general information, so we don´t have any control on them neither we take responsibility about their/ s content/ s nor about the use that you can make of them. The fact that we include links from other website doesn´t imply that we use their content nor that we maintain any relationship with the entities on whom they depend. We are registered in Spain and the Spanish and the European Community´s Right is for application in our services, the Court and Tribunals competents to resolve any controversy are the ones from the city of Boltaña (Huesca).